Hazel Mendoza
Managua,MN
Summary
My name is Hazel,
I am a responsible, goal oriented person. I have succeeded in all positions of work I have been assigned to. I've worked in the customer service environment for 10+ years now, and I've been able to mastered it, followed by the best possible solution to all customers. My experiences go from customer services representative, to a medical records analyst to a financial specialist in credit cards to an english-Spanish interpreter, I must say all of them have been challenging somehow but I've overcome all of them by being a fast learner person and resilient. There's always something new to learn, and I'm all in for it.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Spanish- English Medical Interpreter
Landterra
Managua, Managua
12.2020 - Current
- Maintained energy and enthusiasm in fast-paced environment.
- Served customers and followed outlined steps of service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained excellent attendance record, consistently arriving to work on time.
Freelancer
Freelancer
Managua, Managua
01.2020 - 10.2020
- Assisted customer with application submissions for credit repair.
- Outbound caller for Solar Systems evaluation.
Technical Support Representative
Concentrix
Managua, Managua
05.2019 - 12.2019
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Medical Records Analyst
TSI
Managua, Managua
06.2016 - 04.2019
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
- Maintained patient records in compliance with security regulations.
Credit Card Specialist
Sitel Nicaragua
Managua, Managua
01.2014 - 12.2016
- Recommended products and services to meet customers' credit card and banking needs.
- Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing.
- Maintained product details and protocols to comply with contracts and disclosures.
- Improved understanding of financial statements, which helped in assessing risk.
Sales Representative
Convergys
Managua, Managua
06.2011 - 01.2012
- Developed and delivered engaging sales presentations to convey product benefits.
- Organized sales paperwork, presented proposals and finalized contracts.
Technical Support Representative
Sitel
05.2009 - 03.2010
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with colleagues in domestic support facilities.
Education
High School Diploma -
Bautista Managua
Managua 01.2004 - 12.2006
Skills
Bilingual Spanish/English
Medical history documenting
Processing medical claims
Medical history review
Medical terminology knowledge
Complaint resolution
Administrative support
Timeline
Spanish- English Medical Interpreter
Landterra
12.2020 - Current
Freelancer
Freelancer
01.2020 - 10.2020
Technical Support Representative
Concentrix
05.2019 - 12.2019
Medical Records Analyst
TSI
06.2016 - 04.2019
Credit Card Specialist
Sitel Nicaragua
01.2014 - 12.2016
Sales Representative
Convergys
06.2011 - 01.2012
Technical Support Representative
Sitel
05.2009 - 03.2010
High School Diploma -
Bautista Managua
01.2004 - 12.2006