LUCIA M. ROSALES
Business Manager
Las Cumbres,Nicaragua
Summary
My education is based on ongoing knowledge in Business Administration and Management, allowing me to have the adequate preparation to take management decisions. However, three years ago I was forced te reinvent myself and begin the journey of becoming an entrepreneur. For this reason, I began to self educate myself on digital marketing with webinars. I am a motivated business professional bringing three years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel.
Overview
36
36
years of professional experience
8
8
years of post-secondary education
Work History
Business Owner
Mr Deli
Managua, Nicaragua
01.2003 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Frequently studied market to keep abreast of new industry trends.
- Maintained up-to-date administrative records to monitor operational conditions.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
Store Manager
INDUSTRIAL DON PAN
Managua, Managua
01.2002 - 12.2018
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Approved regular payroll submissions for employees.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in customer service.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Administrative Financial Assistant
Associates in Rural Development
Managua, Nicaragua
04.2000 - 08.2000
- Prepared financial documentation for the accounting department.
- Prepaired payroll and monthly expenses to guarantee accurate managemnt of funds provided by USAID
- Maintained daily reports and advised executive leaders in decision-making processes.
Education
MBA - Master in Management
Universidad Thomas More
Managua, Nicaragua 08.2001 - 01.2004
B.Sc. - Business Administration
Louisiana State University
Baton Rouge, Lousiana 08.1995 - 05.1999
High School Diploma -
Colegio Americano Nicaragüense
07.1994 - 05.1995
No Degree - Community And Content Manager
Marla Reyes Digital Marketing
Managua, Nicaragua 03.2020 - 03.2020
No Degree - Dirección Estratégica De Empresas Familiares
Universidad Nacional De Ingeniería
Managua, Nicaragua 01.2013 - 08.2013
Skills
Excellent Communication
Team Work
Time Management
Leadership
Creativity
Human Resource Management
Timeline
No Degree - Community And Content Manager
Marla Reyes Digital Marketing
03.2020 - 03.2020
No Degree - Dirección Estratégica De Empresas Familiares
Universidad Nacional De Ingeniería
01.2013 - 08.2013
Business Owner
Mr Deli
01.2003 - Current
Store Manager
INDUSTRIAL DON PAN
01.2002 - 12.2018
MBA - Master in Management
Universidad Thomas More
08.2001 - 01.2004
Administrative Financial Assistant
Associates in Rural Development
04.2000 - 08.2000
B.Sc. - Business Administration
Louisiana State University
08.1995 - 05.1999
High School Diploma -
Colegio Americano Nicaragüense
07.1994 - 05.1995