Excel
Alberto Martinez
Business Administration
Managua,MN
Summary
Impactful Director of Sales Operations with proven track record in sales leadership and operations and strong project management, strategic communications and cross-collaboration influencing skills. Independently oversees objectives and key results to achieve budgets and growth plans. Passionate about creating enriching work environment, developing people and creating opportunities for top performers. Goal-oriented manager with distinguished experience in the Business BPO industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Compiled and analyzed data to determine approaches to improve sales and performance. Performance-oriented Sales Leader offering exceptional record of achievement over 10-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
2
2
Languages
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Sales Operation Manager
Concentrix
Managua, MN
09.2020 - Current
- Standardized and reduced email communications between employees by formulating and implementing field communication processes.
- Recommended sales strategies for improvement based on regular market research and competitor analysis.
- Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.
- Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals.
- Liaised with other directors and departmental heads to align operational and sales priorities with total company direction.
- Identified, developed and launched innovative tools or systems to achieve sales strategies.
Sr. Sales Business Team Leader
Concentrix
Managua, MN
03.2018 - 08.2020
- Maintained energy and enthusiasm in fast-paced environment.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Oversaw daily operations to ensure high levels of productivity.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Participated in team-building activities to enhance working relationships.
Team Leader Supervisor
Convergys
Managua, MN
11.2015 - 02.2018
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Incentivized performance metric improvements through various programs and initiatives designed to reward exceptional effort and noteworthy contributions.
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
Sales Coach
Stream
Managua
05.2013 - 04.2015
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Trained Lower Performance agents practices to reduce process lags and enhance performance, efficiency and profitability.
- Developed lesson plans, instructional materials and written practice tests for lower performer agents and mid performer agents training courses.
Education
High School Diploma -
Braddock Sr High School
Kendall Florida 08.2001 - 04.2005
BBA - Business Administration
Miami Dade College
Miami Florida 09.2006 - 05.2008
Skills
Planning
undefinedAccomplishments
- Achieved 10 times Team Leader of the Quarter by completing Quarterly Goals with accuracy and efficiency.
- Supervised team of 65 staff members.
Software
Words
Power Point
Timeline
Sales Operation Manager
Concentrix
09.2020 - Current
Sr. Sales Business Team Leader
Concentrix
03.2018 - 08.2020
Team Leader Supervisor
Convergys
11.2015 - 02.2018
Sales Coach
Stream
05.2013 - 04.2015
BBA - Business Administration
Miami Dade College
09.2006 - 05.2008
High School Diploma -
Braddock Sr High School
08.2001 - 04.2005
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