Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra-Daniela Holban

Alexandra-Daniela Holban

Customer Support Representative
Giarmata-Vii

Summary

Service-oriented Customer Support Representative with 5+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Overview

7
7
years of professional experience
4
4
Languages

Work History

Customer Support Representative

Bosch Service Solutions
12.2018 - 05.2024
  • Provide information and assistance to customers from various backgrounds via inbound/ outbound
  • calls/ emails/ chat/ social media (for e.g. Facebook, Twitter, Instagram);
  • Answer, escalate and follow up all requests in order to ensure proper response and quality of service;
  • Register all details related to customer interactions in the database and contributes to the knowledgebase
  • development;
  • Is the image of the company and follows the company's Internal Regulations, policies as well as the
  • service’s work instructions and processes;
  • Fulfill additional assignments (for e.g. offers support for other colleagues/ countries/ locations/ new
  • services);
  • Meet the service key performance indicators;
  • Get involved in the continuous development and improvement of processes and service;
  • Read, understand and apply the procedures from area of responsibility and other interdepartmental
  • procedures, applicable within the company;
  • Fulfill any other tasks related to area of responsibility, as requested by direct superior.

Server

Sagebrush BBQ&Grill
05.2017 - 10.2017
  • Providing excellent wait service to ensure satisfaction
  • Taking customer orders and delivering food and beverages
  • Making menu recommendations, answering questions and sharing additional information with restaurant managers
  • Inform customers about the day’s specials
  • Up-sell additional products when appropriate
  • Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
  • Communicate order details to the Kitchen Staff

Education

Master of Business Administration - Business Management in The European Context

Faculty of Economics And Business Administration
Timisoara, Romania
08.2021

Bachelor - Business Administration And Management

Faculty of Economics And Business Administration
Timisoara, Romania
06.2018

High School Diploma -

Jean Louis Calderon High School
Timisoara, Romania
06.2014

Skills

Fast learner

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Timeline

Customer Support Representative

Bosch Service Solutions
12.2018 - 05.2024

Server

Sagebrush BBQ&Grill
05.2017 - 10.2017

Master of Business Administration - Business Management in The European Context

Faculty of Economics And Business Administration

Bachelor - Business Administration And Management

Faculty of Economics And Business Administration

High School Diploma -

Jean Louis Calderon High School
Alexandra-Daniela HolbanCustomer Support Representative