Alexandra-Daniela Holban
Customer Support Representative
Giarmata-Vii
Summary
Service-oriented Customer Support Representative with 5+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Customer Support Representative
Bosch Service Solutions
12.2018 - 05.2024
- Provide information and assistance to customers from various backgrounds via inbound/ outbound
- calls/ emails/ chat/ social media (for e.g. Facebook, Twitter, Instagram);
- Answer, escalate and follow up all requests in order to ensure proper response and quality of service;
- Register all details related to customer interactions in the database and contributes to the knowledgebase
- development;
- Is the image of the company and follows the company's Internal Regulations, policies as well as the
- service’s work instructions and processes;
- Fulfill additional assignments (for e.g. offers support for other colleagues/ countries/ locations/ new
- services);
- Meet the service key performance indicators;
- Get involved in the continuous development and improvement of processes and service;
- Read, understand and apply the procedures from area of responsibility and other interdepartmental
- procedures, applicable within the company;
- Fulfill any other tasks related to area of responsibility, as requested by direct superior.
Server
Sagebrush BBQ&Grill
05.2017 - 10.2017
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions and sharing additional information with restaurant managers
- Inform customers about the day’s specials
- Up-sell additional products when appropriate
- Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
Education
Master of Business Administration - Business Management in The European Context
Faculty of Economics And Business Administration
Timisoara, Romania08.2021
Bachelor - Business Administration And Management
Faculty of Economics And Business Administration
Timisoara, Romania06.2018
High School Diploma -
Jean Louis Calderon High School
Timisoara, Romania06.2014
Skills
Fast learner
Ability to Multitask
Management and organization skills
Ability to work under pressure
Communication
Adaptability
Customer service
Teamwork skills
Timeline
Customer Support Representative
Bosch Service Solutions
12.2018 - 05.2024
Server
Sagebrush BBQ&Grill
05.2017 - 10.2017
Master of Business Administration - Business Management in The European Context
Faculty of Economics And Business Administration
Bachelor - Business Administration And Management
Faculty of Economics And Business Administration
High School Diploma -
Jean Louis Calderon High School