Alice Prodan
Business Analyst Ground Operations IT
Hannover
Summary
Experienced Business Analyst with a strong background in IT operations, project management, and procurement. Demonstrated success in supporting and enhancing IT systems, developing detailed requirements, and conducting thorough testing. Proficient in Agile-Scrum methodologies and skilled in utilizing tools such as Jira and Confluence. Highly capable in process creation and documentation, with an unwavering dedication to continuous learning and professional growth. Proven ability to effectively manage supplier relationships.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Business Analyst, Operations IT Team
TUI Airtech
Hannover
02.2022 - Current
- Acquired in-depth knowledge of various operational IT systems and applications, including NewSkies suite, GoNow, eLoadsheet, SSBD, and online check-in platforms (Flight Extras).
- Provided support to airport staff, troubleshooting and resolving issues related to IT systems and applications.
- Collaborated with cross-functional teams to identify, analyze, and resolve system-related issues, ensuring minimal disruption to operations.
- Conducted rigorous testing of new features and updates to IT systems, ensuring functionality and performance meet organizational standards.
- Supported with the creation of requirements for new features and enhancements to operational IT systems, ensuring alignment with business needs.
- Assisted the tech team lead in implementing Agile-Scrum methodologies to improve team efficiency and project delivery.
- Utilized Jira, Confluence, and Xray to manage project workflows, document processes, and track testing activities.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Actively engaged in professional development by taking courses on Udemy
Proxy Product Owner/ Functional Analyst/ Project Management Support for the Mobile Apps Team
Cegeka Romania
Bucharest
12.2015 - 10.2020
- Gathered functional specifications from the product manager and created user stories for 2 medical mobile apps (doctors app and patients app), both for iOS and Android, used by 25,000+ customers.
- Worked with 3 development teams on product feature implementation, bug fixing, and app store releases in an Agile Scrum environment.
- Created and maintained all required documentation (product specifications, JIRA backlog, release documentation, testing scenarios, app user manuals).
- Performed functional and exploratory testing of the 2 mobile apps on a regular basis.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Supported project management with roadmap creation, product specifications workshops, testing sessions, monthly status update preparation, and project meetings summaries.
- Participated in monthly project update meetings with product managers, customers, and higher management for status update presentations and project retrospectives.
Procurement Contract Manager for Raw Materials & Commerce
Heineken Romania
Bucharest
09.2014 - 11.2015
- Negotiated local contracts for the 4 Romanian breweries in alignment with the global procurement strategy.
- Created and maintained the contract portfolio in SAP for local and global suppliers.
- Provided internal stakeholders (finance, planning, breweries) with budgetary information and volume under/over allocations reports regularly.
- Participated in meetings with internal and external stakeholders to define requirements, improve processes, and launch new products.
- Managed operational supplier relationships, settled operational and logistical issues, and reported on supplier performance to global procurement.
Senior Procurement Specialist for the EMEA Chemicals Team
Procter & Gamble Romania
Bucharest
05.2013 - 09.2014
- Created and maintained globally negotiated contracts for the EMEA region (contractual terms, orders, delivery schedules, price updates) in SAP.
- Worked daily with the global buying community, finance team, plants, and suppliers to ensure fast and reliable sourcing.
- Solved supplier crisis situations (critical payment issues, stop supply) and maintained procurement KPIs over target (0 production line stops, payment on time over 97%).
Internal Control Analyst for the EMEA Packaging Team
Procter & Gamble Romania
Bucharest
02.2010 - 05.2013
- Delivered all reports for the EMEA packaging team.
- Analyzed performance indicators for the packaging team.
- Identified potential areas of improvement and shared with stakeholders on a monthly basis.
Requisition Specialist for the EMEA Consumer Market Knowledge (CMK) Team
Procter & Gamble Romania
Bucharest
07.2008 - 02.2010
- Processed all requests received from the CMK Team: created purchase orders confirmed goods receipt performed system change requests.
- Maintained close contact with suppliers: followed up on ordered goods/services ensured timely invoice payment settled payment delivery issues.
Customer Retention/Major Accounts Specialist
Zapp Mobile Romania
Bucharest
01.2007 - 04.2008
- Solved customers’ complaints requests daily applied retention tools to minimize churn maintain customers in the network.
Education
Bachelor’s Degree - Business Administration (in English)
The Academy of Economic Studies
Bucharest 10.2002 - 06.2006
Skills
- Microsoft Office Suite
- CRM systems
- JIRA / Confluence / Xray
- Problem-solving
- Test case scenarios
- Attention to detail
- Analytical thinking
- Stakeholder management
- Communication and presentation skills
Willingness To Travel
Yes
Hobbies
Cooking (experimenting with baking these days)
Music (concerts and underground music festivals)
Traveling and learning about other cultures
Books and movies
Sports (bike riding, swimming)
Timeline
Business Analyst, Operations IT Team
TUI Airtech
02.2022 - Current
Proxy Product Owner/ Functional Analyst/ Project Management Support for the Mobile Apps Team
Cegeka Romania
12.2015 - 10.2020
Procurement Contract Manager for Raw Materials & Commerce
Heineken Romania
09.2014 - 11.2015
Senior Procurement Specialist for the EMEA Chemicals Team
Procter & Gamble Romania
05.2013 - 09.2014
Internal Control Analyst for the EMEA Packaging Team
Procter & Gamble Romania
02.2010 - 05.2013
Requisition Specialist for the EMEA Consumer Market Knowledge (CMK) Team
Procter & Gamble Romania
07.2008 - 02.2010
Customer Retention/Major Accounts Specialist
Zapp Mobile Romania
01.2007 - 04.2008
Bachelor’s Degree - Business Administration (in English)
The Academy of Economic Studies
10.2002 - 06.2006
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