Music, Dance, Travel, Cooking, Events organizing, Community service, Mentoring
Anusha Prabhagaran
Senior Software Engineer | Team Lead
Braunschweig
Summary
Senior Software Developer with 12+ years of experience in designing, developing, and delivering enterprise-grade communication and collaboration solutions. Proven expertise in unified communications, cloud-based telephony, and large-scale system integration for Cisco and Mitel. Skilled at leading cross-functional teams, driving full SDLC cycles, and mentoring junior developers. Recognized for delivering scalable, high-quality solutions and resolving critical production issues in complex environments.
Overview
12
12
years of professional experience
6
6
Languages
Work History
Senior Software Developer
Mitel
08.2022 - 09.2025
- Led requirements gathering and analysis for OIP (Open Integration Platform) integrations, aligning business and technical needs.
- Designed and implemented unified communications features including call routing, presence management, and directory synchronization with Microsoft Exchange and LDAP.
- Owned full SDLC delivery—requirements, design, development, testing, deployment—ensuring on-time, high-quality releases.
- Performed impact and feasibility analyses for smooth integration of OIP features into enterprise systems.
- Authored technical documentation and conducted unit/integration testing to validate performance and reliability.
- Delivered user training and post-deployment support, ensuring successful adoption of new applications.
- Recently Closed over 72 jira tickets within a few months and was awarded for the highest defect closure within the team.
Technology Lead – Cisco WebEx Calling / WebEx Go
Infosys Limited
07.2020 - 07.2022
- Designed and developed cloud-based enterprise calling features for WebEx Calling and WebEx Go, optimized for mobile-first collaboration.
- Managed end-to-end feature development as both an individual contributor and team lead.
- Collaborated with cross-functional teams to handle multiple modules simultaneously, ensuring Agile delivery.
- Performed unit and integration testing to guarantee production stability.
- Mentored new team members and conducted onboarding sessions, accelerating team ramp-up.
- Client: Cisco
Technology Analyst – Cisco Prime Collaboration Assurance
Infosys Limited
07.2017 - 06.2020
- Supported real-time monitoring and fault management for voice/video networks in large-scale deployments.
- Served on escalation team, resolving high-priority customer production issues across six+ modules.
- Received client and leadership recognition for resolving long-standing critical cases within weeks.
- Enhanced product stability by rapidly self-learning new modules and providing effective fixes.
- Client: Cisco
Senior Software Developer – Cisco Prime Collaboration Provisioning
Infosys Limited
11.2016 - 06.2017
- Developed a standalone troubleshooting application to ensure system continuity during downtime.
- Led feature scrum with full ownership of grooming, development, testing, defect resolution, documentation, and demos.
- Introduced modern technologies such as Microservices, Grizzly Jersey, jQuery, and Bootstrap into product development.
- Client: Cisco
Software Developer – Network Management System
Infosys Limited
03.2014 - 10.2016
- Developed real-time monitoring solutions for voice/video networks with integrated dashboards and alarm correlation.
- Delivered features independently across scrums, ensuring timely closure of requirements.
- Reduced defect counts significantly by proactively resolving bugs during critical delivery phases.
- Led the Sustenance Scrum (5–6 engineers) while handling escalations for PCA UI modules.
- Mentored new hires and facilitated training sessions, improving knowledge transfer within the team.
Education
Bachelor of Engineering - Information Science & Engineering
Dr. Thimmaiah Institute of Technology
Karnataka, India06.2012
Skills
Languages & Frameworks: Core JAVA, Rest API, Microservices, SQL, JDBC, Spring, docker, Unix
Platforms & Tools: Cisco Unified Communications, Mitel OIP, Microsoft Exchange, LDAP, MySQL, Eclipse, NetBeans, IntelliJ, Git, SVN, SSH, Putty, VMWare, WinSCP, Notepad, dB Visualizer, Postman, Maven, Gradle, Jenkins
Practices: Agile Methodology, SDLC, Impact Analysis, Unit/Integration Testing, Escalation Management
Other: Mentorship, Training, Documentation, Cross-team Collaboration
UI Skills: HTML, JavaScript, Angular JS, jQuery, Bootstrap, CSS, JSP, JSON, DOJO
Feature and Bug Tracking Tools: Jira, CDETS, Rally
Interests
Timeline
Senior Software Developer
Mitel
08.2022 - 09.2025
Technology Lead – Cisco WebEx Calling / WebEx Go
Infosys Limited
07.2020 - 07.2022
Technology Analyst – Cisco Prime Collaboration Assurance
Infosys Limited
07.2017 - 06.2020
Senior Software Developer – Cisco Prime Collaboration Provisioning
Infosys Limited
11.2016 - 06.2017
Software Developer – Network Management System
Infosys Limited
03.2014 - 10.2016
Bachelor of Engineering - Information Science & Engineering
Dr. Thimmaiah Institute of Technology