Atila Gök
Hanover
Summary
Dedicated and hardworking individual with experience in hospitality and customer service. Known for punctuality, attention to cleanliness, and a strong commitment to maintaining an organized and welcoming work environment. Always eager to learn and improve, with a solid background in waiter roles and customer-facing positions
Overview
5
5
years of professional experience
Work History
Hotel Waiter
Gypsophila Club Marine Hotel
03.2023 - 11.2023
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Kept work environments, equipment and trays clean and sanitized for guests.
Car Wash Employee
Car Wash
02.2021 - 02.2023
- Improved customer satisfaction by providing efficient and thorough car wash services.
- Ensured a positive customer experience through attentive listening, addressing concerns, and resolving issues in a professional manner.
- Ensured quality results for customers by closely inspecting each vehicle before releasing it from the car wash area.
- Provided support for various duties including vacuuming interiors, cleaning windows, and applying tire shine when needed to meet demand or cover shifts for absent team members.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
Food and Beverage Waiter
Polat Coffee
04.2020 - 06.2021
- Contributed to the restaurant''s profitability by upselling menu items and making personalized recommendations based on guest preferences.
- Ensured accurate order taking by carefully listening to customer requests and communicating clearly with kitchen staff.
- Handled high-pressure situations with grace, effectively addressing customer concerns and resolving issues.
- Adhered to strict health and safety guidelines, maintaining a safe environment for both guests and coworkers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Food Waiter
Suruc Urfa Liver
01.2019 - 01.2020
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
Education
High School Diploma -
Elevennisan Secondary School
Sanliurfa06-2020
Skills
- Hardworking & Committed: Dedicated to fulfilling job responsibilities thoroughly and reliably
- Punctual: Consistently meets scheduled hours and deadlines
- Attention to Detail: Ensures cleanliness and order, especially in customer-facing roles
- Customer Service Oriented: Polite, attentive, and responsive to customer needs
- Eager to Learn: Open to acquiring new skills and improving existing abilities
Timeline
Hotel Waiter
Gypsophila Club Marine Hotel
03.2023 - 11.2023
Car Wash Employee
Car Wash
02.2021 - 02.2023
Food and Beverage Waiter
Polat Coffee
04.2020 - 06.2021
Food Waiter
Suruc Urfa Liver
01.2019 - 01.2020
High School Diploma -
Elevennisan Secondary School
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