Summary
Overview
Work History
Education
Skills
Timeline
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Brissa Munguía

Customer Service Specialist
Managua,MN

Summary

  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experience managing phone, online and consultative communications with customers. Proactively identified opportunities and built strong relationships with current and prospective clients. Consistently exceeded customer support and service expectations by resolving issues quickly. Developed this amazing people skills through the time I was working with Sitel Group with the UnitedHealthcare campaign, focused on compassion to go the extra mile and more.

Overview

1
1
year of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Customer Services Officer

Sitel Group
Managua, Managua
10.2020 - Current


  • Maintained financial accounts by processing customer adjustments.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Provided company information to customers answered questions via phone, email or online chat.
  • Researching issues in system, asking open-ended questions and determining root causes of problems.

Education

Bachelor of Science - Nutrition Sciences

Universidad Nacional Autónoma De Nicaragua - UNAN
Managua, Nicaragua
03.2020 - Current

High School Diploma -

Preparatoria Nocturna - UNAN, Managua
Nicaragua
02.2018 - 08.2019

Skills

    Relationship building

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Timeline

Customer Services Officer

Sitel Group
10.2020 - Current

Bachelor of Science - Nutrition Sciences

Universidad Nacional Autónoma De Nicaragua - UNAN
03.2020 - Current

High School Diploma -

Preparatoria Nocturna - UNAN, Managua
02.2018 - 08.2019

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Brissa MunguíaCustomer Service Specialist