Chrisly Ramos
Managua
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Ease of learning and adaptation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
WEBHELP
10.2021 - 02.2023
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
Customer Service and Technical Support
CONCENTRIX
03.2021 - 08.2021
- Offered advice and assistance to customers, paying attention to special needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Installed and configured operating systems and applications.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Customer Service Agent
MMM
01.2017 - 03.2018
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
Technological Institute José Dolores Estrada
12.2015
Skills
- Active Listening
- Senior Leadership Support
- Refund Processing
- Time Management
- Customer Service
Certification
https://www.efset.org/cert/cxfLs2
Languages
Spanish
Native language
English
Advanced
C1
Personal References
Rafael Cuevas (Electrical engineer) +505 81761480
Luis Roa (Customer service representative) +505 8258 2227
Mariángeles Centeno (Operation supervisor) +505 8421 7833
Luis Narvaez (Operation Supervisor) +505 8725 8288
Timeline
Customer Service Representative
WEBHELP
10.2021 - 02.2023
Customer Service and Technical Support
CONCENTRIX
03.2021 - 08.2021
Customer Service Agent
MMM
01.2017 - 03.2018
High School Diploma -
Technological Institute José Dolores Estrada
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