Back Office Clerk
Orizon Projekt GmbH
09.2023 - Current
- Promptly received and forwarded incoming communications, such as emails and letters, to appropriate staff.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing correspondence while recording accurate messages for distribution to office staff.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
