Esther Navas
Real Estate Agent
Granada,Granada
Summary
Tenacious Sales Representative accomplished in prospecting leads, bringing in new customers, and closing sales. Dedicated to business success and driven to continuous personal improvement with competitive and ambitious mindset.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Virtual Real Estate Assistant
Nasr Ventures, Inc.
Cypress
12.2022 - 04.2023
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong communication and organizational skills through working on group projects.
- Strengthened communication skills through regular interactions with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Negotiated offers between buyers and sellers to support mutually-beneficial contracts.
- Implemented strategies to optimize successful closing of real estate transactions.
- Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
- Coordinated leads management with CRM software to improve efficiency with prioritized prospects.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Performed research to collect and record industry data.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Presented purchase offers to sellers for consideration.
- Generated leads for sales and rental properties through cold calls and referrals.
Customer Service Representative
Sitel
Managua
06.2022 - 12.2022
- Built strong knowledge of product line to assist customers
- Served as a friendly first point of contact for customer inquiries
- Communicated with clients over phone, email, and chat platforms
- Answered inbound calls to greet and assist customers with various needs and questions
- Engaged with customers to understand needs, resolve issues and answer product questions
- Addressed customer concerns and complaints and resolved issues promptly
- Navigated multiple systems to identify source of issue
- Used web-based and proprietary knowledge bases to locate account and transaction information for customers and colleagues
- Researched issues across multiple databases to fully understand and address concerns
- Combined active listening skills, prepared scripts, and personal communication expertise to determine best solution for each caller
- Processed orders and coordinated delivery schedules to meet customer needs
- Completed paperwork for orders and new service actions
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
- Completed payments, refunds, and exchanges and issued credits
- Determined charges for services requested, collected deposits or payments, and arranged for billing
- Responded to pre-sales inquiries, returns, and routine order processing support
- Provided solutions, recommendations, and replacements with empathy and positive feedback
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Updated customer accounts with current personal and purchasing information
- Keyed, retrieved, documented, and updated information in CRM system to track customer interactions
- Relayed new and relevant information to customers and followed up on promises
- Offered products and services to meet customers' needs and goals
- Followed established protocols for escalating customer complaints to management
- De-escalated customer complaints using specialized communication techniques.
- Conflict resolution
- Team development
- Product knowledge
- Refunds processing
- Complaint resolution
- Order processing
- Report generation
- Refunds and exchanges
- Account updating
- Investigate claims
- Data management
- Customer service excellence
- Process transactions
- Organization and recordkeeping
- Product and service knowledge
- Database research
- Returns processing
- Delivery tracking
- Order placement
- Customer engagement
- Call control
- Facilitated clear communication between distribution centers, carrier companies, and customers to expertly resolve inquiries
- Processed refunds and exchanges in alignment with store policies
- Advised customers on status of merchandise ordered and arranged for pickup and delivery
- Answered calls or emails from customers and assisted with special requests or resolving complaints
- Shared relevant tools with customers as necessary to reduce support call frequency
- Returned customer calls and responded to inquiries and complaints
- Followed scripts to maintain good call control
- Documented key points of customer interactions on digital database
- Managed time by prioritizing workload and juggling multiple tasks simultaneously
- Used proven techniques to increase sales and promote high-value products
- Met and exceeded daily service quality and performance goals
- Studied customer interactions and collected feedback to identify potential service improvements
- Helped team performance by training and mentoring new employees.
Sales Advisor
Concentrix
Managua
04.2021 - 12.2021
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest
- Engaged customers and built connections to drive long-term sales
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
- Maintained up-to-date knowledge about products and promotions
- Entered, updated, and maintained daily activity and prospect information
- Handled billing inquiries and provided customers with account changes based on requests
- Provided customers with clear understanding of charges, billing, billing cycles, and customer equipment
- Assisted new members with membership renewals and upgraded high- end membership products to existing members.
CUSTOMER SERVICE REPRESENTATIVE
Accedo Technologies
Managua
01.2020 - 12.2020
- Built strong knowledge of product line to assist customers
- Answered incoming calls or emails from customers and assisted with questions
- Utilized computer systems to research and record account information
- Used knowledge base systems and work processes to help customers
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
- De-escalated customer complaints using specialized communication techniques
- Provided solutions, recommendations, and replacements with empathy and positive feedback
- Resolved customer inquiries, complaints, and issues and used problem- solving techniques to provide solutions
Education
High School Diploma -
Escuela Secundaria Técnica Emprendedora
Granada 01.2014 - 12.2018
Technical Degree - Tourism And Hotel Management
Escuela Secundaria Técnica Emprendedora
Granada 01.2016 - 12.2018
Skills
Lead generationSales closingTechnical support
Real estate
Cold Calling
Setting appointments
Outbound Sales
Timeline
Virtual Real Estate Assistant
Nasr Ventures, Inc.
12.2022 - 04.2023
Customer Service Representative
Sitel
06.2022 - 12.2022
Sales Advisor
Concentrix
04.2021 - 12.2021
CUSTOMER SERVICE REPRESENTATIVE
Accedo Technologies
01.2020 - 12.2020
Technical Degree - Tourism And Hotel Management
Escuela Secundaria Técnica Emprendedora
01.2016 - 12.2018
High School Diploma -
Escuela Secundaria Técnica Emprendedora
01.2014 - 12.2018