Hani Hussein

• Oversee and optimize the entire delivery process, including order processing, shipment tracking, and final delivery.
• Collaborate with third-party logistics providers (3PLs) and couriers to ensure timely and accurate deliveries.
• Implement and enforce delivery standards, policies, and procedures to maintain consistent

•Track and analyze key performance indicators (KPIs) related to delivery operations, such as on-time delivery, delivery accuracy, and customer satisfaction.

•Monitor customer feedback and satisfaction levels, identifying areas for improvement and
taking proactive measures to address them.
• Collaborate with cross-functional teams, including logistics, operations, customer support,
and marketing, to align delivery processes with customer expectations.

• Managed last mile delivery operations, Supervise routing, Load optimization and dispatch teams.
• Develop and maintain business relationships with carriers and 3rd party delivery companies.
• Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
• Reaching goals on KPI metrics such as delivery on time to (98% goal) and customer satisfaction VOC to (96% goal) and work with respective teams to execute improvement plans.
• Investigate and process claims/complaints received by the company (Reduce costs by 250,000.00 USD in 2021)
• Complete weekly settlements and audits for the drivers.
• Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis and work with the senior managers and director of operations to drive results (Daily meetings).
• Apply 5S methodologies to reduce freight loadout errors.
• Supervised the day-to-day operations of a shipping team of 40 trucks, directing activities such as loading and unloading, pallet replenishment and inventory maintenance.

• Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
• Hired and trained employees to deliver store goals.
• Stock management and inventory control.
• Fostered positive relationships with customers and suppliers.
• Networking with suppliers
• Present the branch results in the national monthly meeting.

• Received, sorted and directed incoming mail to maintain good communication channels.
• Managed information on company databases for different organisational activities to track history and safeguard accurate information.
• Booked and coordinated equipment maintenance to meet operational needs.
• Handled client correspondence and internal communications in professional manner.