Hema Sunil Gandhi
SAP Deployment Lead
Braunschweig
Summary
Dynamic IT service delivery management professional with over 14 years of experience in application development, implementation, maintenance, and automation for SAP projects. Proven track record as an in-house SAP Deployment Lead for a leading German battery manufacturer, skilled in resource planning across multiple service providers and executing complex global rollouts. Expertise in establishing robust SAP governance processes and delivering innovative solutions that drive digital transformation, resulting in significant operational efficiencies and cost savings. Strong collaboration skills with senior management and third-party vendors enhance stakeholder engagement and ensure successful project outcomes across diverse geographies.
Overview
15
15
years of professional experience
3
3
Certifications
1
1
Language
Work History
SAP Deployment Manager
PowerCo SE
Braunschweig, Germany
12.2023 - Current
- Working as an inhouse SAP Deployment Lead for a German battery manufacturer responsible for planning resources with multiple service providers including steering the teams, release planning, cutover planning and execution for multiple rollouts for different geographies following a global template.
- Responsible for requirement alignment as per business requirement and global template adherence.
- Organized and setup up multiple SAP program governance processes to manage delivery and new tool setups.
- Championed adoption of Agile methodologies within the department, resulting in faster response times to changing business needs and increased efficiency in managing deployments.
- Managed vendor relationships throughout the deployment process, ensuring timely delivery of essential services and products while maintaining strict quality control measures.
- Negotiated contracts with third-party vendors for essential deployment services, securing favorable terms that saved significant budgetary resources without sacrificing quality or service levels.
- Coordinated communication efforts between all affected parties during complex deployments, ensuring clear expectations were set and met at every stage of the process.
SAP Manager
T-Systems ICT
Pune
07.2023 - 11.2023
- Working as SAP manager for develop new SAP products and strategy for SAP sales using SAP BTP and gen AI capabilities.
- Planning new product implementation project phases and timeline.
SAP Project Manager, SAP ABAP, and Automation
Accenture Solution India Pvt Ltd
Pune
06.2015 - 07.2023
- Worked as Offshore implementation Lead for an EU manufacturing client delivering Quality and Scalable solutions to client helping them digitize their organization.
- Worked on building optimal RFP solutioning and response, participated in negotiations. SOW (Statement of work) creation, worked with legal team to review.
- Worked as SAP Service Delivery Manager – implementation, maintenance, and automation for a large pharma manufacturer ~23M USD, >150FTE.
- Also have experience as SAP Technical and Automation lead previously for the same client. Managed SAP technical delivery at different stages of Software Development Lifecycle (SDLC) such as Planning, development, Testing and UAT to stabilize the application and related processes.
- Extensive work on ITSM tools like service now with Application management processes (Incident, Change, Problem). Owner of the major incident process, ensuring coordination of resolving parties (internal and external), effective communication to internal stakeholders, and post incident reviews.
- Collaboration with 3rd party vendors, client stakeholders and multiple technical teams for project planning and risk management.
- Analyze and drive tools and technology implementation for SAP project management like Ticketing tool, monitoring tools.
- Experience in 3rd party vendor management and liaison. Aware of application support transition methodology. Coordinate with each of the client stream owner to hear their concerns/suggestions and to bring in required changes in working mechanism, influence decision making with open dialog.
- Manage financial planning to meet the productivity targets by leveraging several levers like optimization, automation and eradication, resource planning, skills enhancement etc.
- Digital Transformation (Automation/Innovation):
- Analyzed the support delivery and ITSM data using data analytics. Identified optimization and automation opportunities leveraging several different levers.
- Identify, analyze the feasibility and impact, propose, and introduce tools and technologies to implement digital transformation opportunities.
- O We were able to deliver ~60k man hours saving over the years.
- O 10% YoY productivity
- Identified client business KPIs and helped to robust them.
- O E.g. Same day delivery for client was impacted since SAP was waiting for delivery from Manhattan, auto resolution helped client move the trucks worth 12M$.
- O E.g. Pharma client distributes Type C drugs which should be reported to legal authorities and identify potential missing items. Automation was able to catch ~70KS worth items in a single quarter. Annually accounting to ~2.2M$.
- Designed the tools like live shift roster, RPA machine auto maintenance, RPA license and password management.
- Designed and implemented the tools like IDOC workbench, SAP-SNOW utility, IDOC scorecard report etc in SAP ABAP.
- Organized and conducted digital transformation events like design thinking workshop in client collaboration to address the business issues, bot-a-thon (Automation Anywhere).
- Improved project efficiency by streamlining SAP processes and optimizing resource allocation.
- Evaluated the effectiveness of implemented solutions through post-implementation reviews and stakeholder feedback sessions.
- Ensured seamless communication between stakeholders, fostering a collaborative work environment.
SAP ABAP Developer
Tata Consultancy Services India Pvt Ltd
Pune, India
03.2011 - 06.2015
- Enhanced system efficiency by developing and implementing custom SAP ABAP solutions.
- Optimized application performance with extensive debugging and performance tuning techniques.
Education
Bachelor of Engineering - Electronics And TeleCommunication
SGBAU
India01.2009
Skills
SAP Service Delivery Manager
ServiceNow
SAP ABAP on HANA
Microsoft Power BI
SAP MDG
SAP Deployment Manager
SAP Cutover Manager
Microsoft Power Automate
Splunk
RPA
JIRA
Certification
DELF B1 French Language Certified
Professional Summary
- PowerCo SE (Dec’23 – till date)
- T-systems ICT (July’23 – Nov’23)
- Accenture Solution Pvt Ltd (June’15 – July’23)
- Tata Consultancy Services India Pvt Ltd (March’11 – June’15)
Timeline
SAP Deployment Manager
PowerCo SE
12.2023 - Current
SAP Manager
T-Systems ICT
07.2023 - 11.2023
SAP Project Manager, SAP ABAP, and Automation
Accenture Solution India Pvt Ltd
06.2015 - 07.2023
SAP ABAP Developer
Tata Consultancy Services India Pvt Ltd
03.2011 - 06.2015
Bachelor of Engineering - Electronics And TeleCommunication
SGBAU