In the middle of difficulty lies opportunity Albert Einstein
Jorge Alexander
Business Administrator
Managua,MN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities. Proficient in Word, power point and Excel.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Customer Service Agent
Accedo Technology
Managua , Nicaragua
01.2013 - 11.2014
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
Sales Agent
Sprint, Convergys
Managua, Nicaragua
01.2015 - 12.2017
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Sales Agent
Ibex Nicaragua
Managua, Nicaragua
02.2018 - 02.2020
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Increased market share by 10% through building lasting relationships.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Assisted call-in customers with questions and orders.
Tech Support Agent
Microsoft
Managua, Nicaragua
03.2020 - 01.2022
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Submitted service tickets for equipment maintenance requests.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Supervisor • Cashier and customer service
Auto Hotel la Suitte
Managua, Nicaragua
01.2008 - 01.2011
- Maintained energy and enthusiasm in fast-paced environment.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Pedagogico La Salle
Managua Nicaragua 02.2005 - 02.2009
Technician in Air Condition And Cold Room - Career And Technical Education
CECNA Technical Institute
Managua Nicaragua 02.2009 - 10.2011
Bachelor of Business Administration - Business administration and accounting
LAU University
Managua Nicaragua 03.2015 - 06.2019
Skills
Communication skills
Complaint resolution
Documentation and reporting
Report preparation
Service-oriented self-starter
Outstanding communication skills
Customer Relations
Strategic sales knowledge
Interests
Timeline
Tech Support Agent
Microsoft
03.2020 - 01.2022
Sales Agent
Ibex Nicaragua
02.2018 - 02.2020
Bachelor of Business Administration - Business administration and accounting
LAU University
03.2015 - 06.2019
Sales Agent
Sprint, Convergys
01.2015 - 12.2017
Customer Service Agent
Accedo Technology
01.2013 - 11.2014
Technician in Air Condition And Cold Room - Career And Technical Education
CECNA Technical Institute
02.2009 - 10.2011
Supervisor • Cashier and customer service
Auto Hotel la Suitte
01.2008 - 01.2011
High School Diploma -
Pedagogico La Salle
02.2005 - 02.2009