Kaylan Glenda Oniel Downs
Graduated From Tourism Business Managment
Leon,Fundeci, Leon
Summary
Well qualified Customer Service proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality, hardworking and dedication to customer satisfaction, business goals and sales excellence, committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
6
6
years of post-secondary education
2
2
years of professional experience
Work History
Tour Guide
Barbaro Tour
Leon, Nicaragua
04.2018 - 04.2019
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Provided information through narratives on various sites throughout the area, relaying little-known stories to provide interest.
Customer Service Desk
Barbaro Tour
Leon, Nicaragua
04.2018 - 03.2019
- Described and explained details about [Product or Service] options to inform customers and guide purchasing decisions.
Waitress
Hotel and Restaurant Morgan
Corn Island, Nicaragua
12.2015 - 01.2016
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Prepared beverages and filled food orders for customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Diploma - Hospitality Management
Institute Of Tourism And Hotel Managment
Klessheim, Salzburg, Austria 10.2019 - 05.2020
University Degree - Tourism Business Managment
Autonomous University Of Nicaragua, UNAN-Leon
Leon, Nicaragua 03.2014 - 07.2019
Skills
Good comuication
undefinedAdditional Information
- Address: Buen Gusto Restuarant, 50 meters North, Fundeci neighborhood, León.
Timeline
Diploma - Hospitality Management
Institute Of Tourism And Hotel Managment
10.2019 - 05.2020
Tour Guide
Barbaro Tour
04.2018 - 04.2019
Customer Service Desk
Barbaro Tour
04.2018 - 03.2019
Waitress
Hotel and Restaurant Morgan
12.2015 - 01.2016
University Degree - Tourism Business Managment
Autonomous University Of Nicaragua, UNAN-Leon
03.2014 - 07.2019
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