Mahdis Zarghami
Göttingen
Summary
Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings. Known for maintaining speed and accuracy in high-traffic times.
Overview
6
6
years of professional experience
Work History
Waitress
Oxin Hotel Iran, Ahvaz
05.2020 - 02.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Hotel-server
Iran Pars Hotel, Ahvaz
09.2017 - 05.2018
- Cultivated warm relationships with regular customers
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Room Service Attendant
Naderi Hotel Iran, Ahvaz
10.2015 - 02.2016
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Maintained a strong knowledge of hotel facilities, services, and local area attractions to provide accurate information and recommendations to guests.
- Supported colleagues during high-volume periods by stepping in and helping with tasks outside the scope of room service responsibilities when necessary.
- Ensured timely delivery of all room service orders, prioritizing tasks to maximize guest satisfaction.
- Restocked supplies to keep team efficient and ready for guests' orders.
Education
Master of Arts - English: Language, Literatures And Cultures
Georg August University
Göttingen04.2028
Bachelor of Arts - English Literature
Shahid Chamran University of Ahvaz
Iran, Ahvaz04.2018
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Hospitality service expertise
- Memory retention
- Menu Memorization
Languages
English
Advanced (C1)
German
Beginner (A1)
Persian
Bilingual or Proficient (C2)
Timeline
Waitress
Oxin Hotel Iran, Ahvaz
05.2020 - 02.2022
Hotel-server
Iran Pars Hotel, Ahvaz
09.2017 - 05.2018
Room Service Attendant
Naderi Hotel Iran, Ahvaz
10.2015 - 02.2016
Master of Arts - English: Language, Literatures And Cultures
Georg August University
Bachelor of Arts - English Literature
Shahid Chamran University of Ahvaz
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