Moises Castillo
Operation Supervisor
Managua,MN
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader. with history of streamlining operations and increasing results.
Overview
8
8
years of professional experience
16
16
years of post-secondary education
Work History
Operations Supervisor
Onelink Experts Nicaragua
Managua, Nicaragua
10.2018 - 09.2021
- Communicate company goals to team members.
- Provide feedback and elaborate action plan based on the SMART process
- Recommend improvements on the day-to-day operations of the business.
- Help train staff on new programs or policies.
- Creae motivational activities and encourage employees to maintain productivity.
- Recognize conflict or concerns and report them to human resources.
- Ensure a safe work environment for all employees.
- Delegate tasks to capable employees.
- Lead the team by acting as a role model.
Coach Track Trainee
Sitel Nicaragua
Managua, Nicaragua
02.2016 - 10.2018
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained energy and enthusiasm in fast-paced environment.
- Improved operations through consistent hard work and dedication.
- Successfully maintained teams performance by providing effective coaching sessions and following up on action plans
CSR, Sales and Collections Representative
Sitel Nicaragua
Managua, Nicaragua
01.2012 - 01.2014
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used skip tracing resources to locate debtors and updated information in company system.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
Instituto Loyola
Managua 02.1999 - 12.2004
No Degree - Primary School
Instituto Loyola
Managua 01.1993 - 12.1998
No Degree - 3rd Year of Industrial Engenerring
UNI - RUPAP
Managua 02.2005 - 10.2009
Skills
Build strong interpersonal relations with customer and associates
Microsoft office tools
Timeline
Operations Supervisor
Onelink Experts Nicaragua
10.2018 - 09.2021
Coach Track Trainee
Sitel Nicaragua
02.2016 - 10.2018
CSR, Sales and Collections Representative
Sitel Nicaragua
01.2012 - 01.2014
No Degree - 3rd Year of Industrial Engenerring
UNI - RUPAP
02.2005 - 10.2009
High School Diploma -
Instituto Loyola
02.1999 - 12.2004
No Degree - Primary School
Instituto Loyola
01.1993 - 12.1998