Reynaldo Uriarte
Managua
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
34
34
years of professional experience
Work History
Real Estate Agent
I.B.I LLC
11.2024 - 04.2025
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Reviewed market research data and changed sales plans accordingly.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Utilized advanced CRM tools to manage client interactions efficiently, ensuring timely follow-up and service delivery.
- Achieved high customer satisfaction rate by providing personalized service and responding promptly to inquiries.
- Guided first-time homebuyers through purchasing process, making it less daunting and more understandable.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Generated leads for sales and rental properties through cold calls and referrals.
Sales Representative
Shift4 Network
08.2024 - 10.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Real Estate Agent
Bergen Property Group
03.2024 - 07.2024
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with seller to streamline the home buying process for clients.
- I schedule a walk through to the property with the seller to see the condition and details of the property for the potential clients.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Generated leads for sales and rental properties through cold calls and referrals.
Real Estate Agent
Start Investment Property
10.2023 - 03.2024
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Generated leads for sales and rental properties through cold calls and referrals.
- Collaborated with stakeholders to complete property sales and purchases.
Real Estate Agent
Florida Real-Estate Investors Group
02.2023 - 09.2023
- I develop and maintain relationships with clients through social media, emails and cold calling.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Informed clients who want to sell or buy about current market conditions, legal requirements, prices and mortgages.
- Generated leads for sales and rental properties through cold calls and referrals.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- I specialize in the followings tasks within the call center industry which they are: Lead Generation, Appointment Setter, Telesales, Inbound outbound cold-calling campaigns, Telemarketing, Scripts Editing, Customer Service Campaigns, Acquisition Management, Disposition, 10 years of experience within the same industry, go-getter attitude, self-motivated, and very responsible and always striving to achieve my client's goals.
Spanish- English Interpreter
LanguageLine Solution
09.2022 - 01.2023
- Interpreted conversations between foreign language-speaking clients and others.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Attended training programs to improve my professional knowledge and interpretation skills.
- Developed strategies to perform accurate and consistent translations.
- Provide simultaneous Spanish-English interpretation in the areas of medical, Banking, Communications, Insurance, Hospitality and Federal Government.
- Follow ethical codes that protect the confidentiality information.
Customer Service ,Credit Card Transactions,Billing
QUALFON /ATLANTICUS
03.2020 - 08.2022
- Collected data to complete detailed financial reports for stakeholders and management.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed recurring automated payments and credit card payments.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Inbound Retencion Agent - Sales
BvMEDIA
10.2019 - 01.2020
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Generated new and repeat sales by offering timely product, service and technical information.
- Processed customer order, quote and return transactions and offered additional products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Fishing Products
- Travel packages
- DMV Driving License Renewal Application
Customer Service
ASE CONVERGYS/CYGNA
01.2019 - 05.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Verify dental procedures with the doctor and client,
Tech Support, Retention, Sales, Customer Service
SITEL/WOW
04.2017 - 08.2018
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Engaged with customers to build rapport and loyalty.
- Fix cable, internet and home telephone issue for the customer.
- I use knowledge and experience to create specialized plans for customer retention.
- Offer customer different cable packages to feed customers' needs.
Customer Service, Credit Card Transaction
SPI-CRM GLOBAL/NETSPEND
01.2017 - 03.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Analyzed financial statements, bank records and government databases to identify fraud and other instances of financial crimes.
- Conducted preliminary investigations to confirm violations that occurred and obtained relevant documents and testimony from involved parties.
- Process Credit Cards Payments and Review Transactions History and Verify Accounts.
Customer Service Representative-Sales
Quesera Uriarte
11.2015 - 03.2016
- Customer service.
- Received payments from clients.
- Maintained up to date inventory.
- Sales of dairy products wholesale.
- Attended cashier.
- Stocked inventory.
- Received delivery from companies.
- Managed account receivables.
- Delivery products to clients.
Customer Service -Sales-General Manager
HighTech – CellComp
06.2014 - 08.2015
- Customer service.
- Received payments from clients.
- Maintained up to date inventory.
- Make list of merchandise with respective prices on Excel.
- Attended cashier.
- Stocked inventory and store shelves.
- Received delivery from companies.
- Managed account receivables.
Customer Service Representative/Technical Support Representative
Stream/Dish Network
07.2013 - 08.2013
- Customer service.
- Tech Support.
- used the company's tools to evaluate technical problems and find suitable solutions for the customer.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborate with staff members to improve the customer service experience and exceed team goals through effective customer satisfaction rates.
Customer Service -Sales-Retention Specialist Agent
One Technologies
04.2012 - 12.2012
- Roadside Assistance Packages
- Customer Service.
- Inbound Retention Agent.
- Provide exceptional customer service to each customer by leveraging extensive product and service knowledge and creating welcoming and positive experiences.
- Demonstrate enthusiasm and professionalism when dealing with clients and staff.
Sales Representative
AMBIT ENERGY
08.2010 - 01.2012
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Increased sales revenue by identifying and targeting high-potential accounts.
Customer Service, Sales, Real Estate
Rochild Security
11.2008 - 07.2010
- Customer Service.
- Provide quality customer service to retain existing customers and attract future customers.
- Make phone calls and record them on daily log.
- Sales Experience.
- Show product features to customers and discuss details to achieve a sale.
- Schedule appointments with home sellers to negotiate prices and close a deal.
- Schedule appointments with potential home, land, and mobile home sellers.
Customer Service Representative/General Manager
Invercon Imports & Export
02.1999 - 09.2008
- Managed general duties in exportation and importation.
- Made calls to Panama to confirm that merchandise was sent.
- Made calls to Panama to verify that merchandise was received.
- Monitored delivery of merchandise of clients.
- Received payments from clients.
- Organized trips to go to free zone of Panama.
Interpreter Spanish/English
TransPerfect Connect
10.1996 - 08.1998
- Assists speaker in developing an explanation that is understood by the listener.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Translated procedural information to facilitate understanding between doctors and patients.
- Simultaneous interpretation for Spanish and English speaking in medical terminology.
Customer Service and Sales Representive
Estrellas Furniture
04.1994 - 08.1996
- Assisted customers with merchandise.
- Supervised deliveries and ensured proper installation.
- Maintained up to date inventory.
- Make list of merchandise with respective prices on Excel.
- Sales.
Customer Service and Sales Representive
Glady’s Liquor Store
11.1990 - 01.1994
- Attended cashier.
- Stocked inventory and store shelves.
- Received delivery from companies.
- Managed account receivables.
- Sales.
Education
GED -
Lehman College of The City University of New York
05.1998
Skills
- Creative Problem Solving
- Billing and Invoicing
- Upselling Products and Services
- Customer Retention Strategies
- Issue and Complaint Resolution
- Equipment Monitoring and Troubleshooting
- Understanding Customer Needs
Timeline
Real Estate Agent
I.B.I LLC
11.2024 - 04.2025
Sales Representative
Shift4 Network
08.2024 - 10.2024
Real Estate Agent
Bergen Property Group
03.2024 - 07.2024
Real Estate Agent
Start Investment Property
10.2023 - 03.2024
Real Estate Agent
Florida Real-Estate Investors Group
02.2023 - 09.2023
Spanish- English Interpreter
LanguageLine Solution
09.2022 - 01.2023
Customer Service ,Credit Card Transactions,Billing
QUALFON /ATLANTICUS
03.2020 - 08.2022
Inbound Retencion Agent - Sales
BvMEDIA
10.2019 - 01.2020
Customer Service
ASE CONVERGYS/CYGNA
01.2019 - 05.2019
Tech Support, Retention, Sales, Customer Service
SITEL/WOW
04.2017 - 08.2018
Customer Service, Credit Card Transaction
SPI-CRM GLOBAL/NETSPEND
01.2017 - 03.2017
Customer Service Representative-Sales
Quesera Uriarte
11.2015 - 03.2016
Customer Service -Sales-General Manager
HighTech – CellComp
06.2014 - 08.2015
Customer Service Representative/Technical Support Representative
Stream/Dish Network
07.2013 - 08.2013
Customer Service -Sales-Retention Specialist Agent
One Technologies
04.2012 - 12.2012
Sales Representative
AMBIT ENERGY
08.2010 - 01.2012
Customer Service, Sales, Real Estate
Rochild Security
11.2008 - 07.2010
Customer Service Representative/General Manager
Invercon Imports & Export
02.1999 - 09.2008
Interpreter Spanish/English
TransPerfect Connect
10.1996 - 08.1998
Customer Service and Sales Representive
Estrellas Furniture
04.1994 - 08.1996
Customer Service and Sales Representive
Glady’s Liquor Store
11.1990 - 01.1994
GED -
Lehman College of The City University of New York
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