Summary
Overview
Work History
Education
Skills
Timeline
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Roberto Carlos Rivas Porras

Telemarketing Specialist
Virginia Beach,VIRGINIA (VA)

Summary

Highly experienced Sales Agent known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Accomplished Sales Representative with solid sales history and in-depth Telemarketing experience. Diligent and professional with expertise in conducting market analysis and recognizing trends within territories. Talented Customer Service and Sales Agent successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Inside Sales Representative accomplished at cultivating productive customer relations and building loyalty with exceptional service and product offerings. Brings career sales success and drives dramatic revenue growth. Inside Sales Representative proficient in cold calling and digital lead generation. Works to build customer base and acquire new accounts. Resilient professional with strong communication skills and resourceful approach to problems. Successful Inside Sales Representative skilled at exceeding sales objectives. Persuasive communicator and analytical problem solver skilled in uncovering customer needs and matching with company offerings. Offers 12 years of sales excellence. Multi-talented Inside Sales Representative driven in selling quality products and services to customers of all backgrounds and needs. Extensive record of sales accomplishment and motivated to further succeed in Telemarketing. Impressive history of penetrating new markets and expanding account base.

Overview

12
12
years of professional experience
3
3
years of post-secondary education
2
2
Language

Work History

Inside Sales Agent

The Bryant Group Real Estate Professional
virginia beach, VIRGINIA (VA)
03.2017 - 06.2022
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
  • Managed and recorded leads from outbound telephone marketing.
  • Used digital methods and traditional telephone approaches to generate sales leads.
  • Used CRM software to maintain detailed contact logs and account records.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.

Sales Executive

Concentrix
01.2016 - 11.2019
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
  • Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.
  • Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.
  • Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
  • Utilized internal lead referral tools to solicit new business opportunities and contacts.

Customer Service Representative

One Link BPO
01.2013 - 12.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Sales/Customer Service Associate

Sitel
01.2010 - 12.2012
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.

Education

High School Diploma -

South Miami Sr High
Miami,Florida
01.1994 - 06.1997

Skills

Goal Setting

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Timeline

Inside Sales Agent

The Bryant Group Real Estate Professional
03.2017 - 06.2022

Sales Executive

Concentrix
01.2016 - 11.2019

Customer Service Representative

One Link BPO
01.2013 - 12.2016

Sales/Customer Service Associate

Sitel
01.2010 - 12.2012

High School Diploma -

South Miami Sr High
01.1994 - 06.1997
Roberto Carlos Rivas PorrasTelemarketing Specialist