Summary
Overview
Work History
Education
Skills
Certification
Work Availability
References
Timeline
Silvio J. Weil

Silvio J. Weil

Freelancer
Managua,Nicaragua
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Summary

I am a reliable hardworking, enthusiastic person who has more than 11 years of experience in the call center industry providing a professional customer service support experience for customers, with high quality and efficiency to various call center companies. I have great communication skills with customers over the phone also have experience in chats and emails.

I have great Bilingual skills and a comfortable place to work an provide the satisfaction that my clients looking for, to deliver the best customer service support experience. I am a self-motivated person that can play a leadership role with discipline and best practices to encourage others to perform and be successful.

Great sales skills, always looking forward to the success of my client's business, organized and time management skills. Looking forward to work and provide the best customer support experience and anything else that my clients need to succeed.

Overview

4
4
Certifications
8
8
years of post-secondary education
14
14
years of professional experience

Work History

Sales Representative

The F.A.M.O.S Group
Miami, FL
01.2020 - Current
  • Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.

Travel Agent, Sales

Best of Hawaii Tours & Activities, Travel Agency, HI
Honolulu, HAWAII
01.2018 - 10.2020
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Interpreter

ENS
Miami, Fl
02.2019 - 08.2019
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Real Estate Agent

Home Favor LLC
Miami, Florida
11.2019 - 02.2020
  • Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.

Sales Supervisor

Soluciones Aguilar
Managua, Managua
05.2017 - 04.2018
  • Effectively coached team members to reach weekly and monthly sales goals.

Insurance Sales Agent

Allstate Insurance
Los Angeles, California
10.2017 - 03.2018
  • Handled approximately 300 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.

Customer Service Call Center Supervisor

One Link
Managua, Managua
03.2015 - 02.2017
  • Assisted 14 agents to outreach customers in average of 24-48 hours by answering questions, responding to inquiries and handling telephone requests.

Customer Service Representative

Spi Global S.A
Managua, Managua
07.2015 - 11.2016
  • Responded to customer requests for products, services and company information.

Customer Service Representative

Sitel, Nicaragua S.A
Managua, Managua
03.2012 - 11.2013
  • Responded to customer requests for products, services and company information.

Customer Service Representative

Stream Global Services
06.2012 - 11.2013
  • Responded to customer requests for products, services and company information.

Customer Service Representative

Sitel, Nicaragua S.A
Managua, Nic
01.2009 - 02.2011
  • Responded to customer requests for products, services and company information.

Pool Attendant

Royal Caribbean Int
Miami, FL
01.2008
  • Observed recreational users to detect safety concerns and prevent ongoing violations.

Dealer

Casino and Hotel Oasis
Bluefields, Nic
01.2007
  • Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.

Education

No Degree - Systems engineering

National University Of Engineering (UNI), Managua, Nicaragua
02.2003 - 11.2004

Bachelor Degree -

National Institute Christopher Columbus
02.1999 - 11.2002

Mother Of The Divine Shepherd School , Bluefields, Nicaragua
02.1996 - 11.1998

Skills

Basicundefined

Certification

2001 Computer Course (Biccsa S.A) (Bluefields, NIC)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References

Antony Yllescas (long time friend over 10 years)
Address: Saint Louis neighborhood, Armando Guido Building, 1 West, 1 ½ South.
Phone: +5058611 0636
Email: Antotnyyllesca@gmail.com


Alexter Hodgson (long time friend over 20 years)
Address: Bello Horizonte, road block South, 2 block South, 2 ½ East, ½ block South
Phone: +50584027445
Email: Owenh05@yahoo.com

Timeline

Sales Representative - The F.A.M.O.S Group
01.2020 - Current
Real Estate Agent - Home Favor LLC
11.2019 - 02.2020
Interpreter - ENS
02.2019 - 08.2019
Travel Agent, Sales - Best of Hawaii Tours & Activities, Travel Agency, HI
01.2018 - 10.2020
Insurance Sales Agent - Allstate Insurance
10.2017 - 03.2018
Sales Supervisor - Soluciones Aguilar
05.2017 - 04.2018
Customer Service Representative - Spi Global S.A
07.2015 - 11.2016
Customer Service Call Center Supervisor - One Link
03.2015 - 02.2017
Customer Service Representative - Stream Global Services
06.2012 - 11.2013
Customer Service Representative - Sitel, Nicaragua S.A
03.2012 - 11.2013
Customer Service Representative - Sitel, Nicaragua S.A
01.2009 - 02.2011
Pool Attendant - Royal Caribbean Int
01.2008
Dealer - Casino and Hotel Oasis
01.2007
National University Of Engineering (UNI) - No Degree, Systems engineering
02.2003 - 11.2004
National Institute Christopher Columbus - Bachelor Degree,
02.1999 - 11.2002
Mother Of The Divine Shepherd School - ,
02.1996 - 11.1998
Silvio J. WeilFreelancer