Silvio J. Weil
Freelancer
Managua,Nicaragua
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Summary
I am a reliable hardworking, enthusiastic person who has more than 11 years of experience in the call center industry providing a professional customer service support experience for customers, with high quality and efficiency to various call center companies. I have great communication skills with customers over the phone also have experience in chats and emails.
I have great Bilingual skills and a comfortable place to work an provide the satisfaction that my clients looking for, to deliver the best customer service support experience. I am a self-motivated person that can play a leadership role with discipline and best practices to encourage others to perform and be successful.
Great sales skills, always looking forward to the success of my client's business, organized and time management skills. Looking forward to work and provide the best customer support experience and anything else that my clients need to succeed.
Overview
4
4
Certifications
8
8
years of post-secondary education
14
14
years of professional experience
Work History
Sales Representative
The F.A.M.O.S Group
Miami, FL
01.2020 - Current
- Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
Travel Agent, Sales
Best of Hawaii Tours & Activities, Travel Agency, HI
Honolulu, HAWAII
01.2018 - 10.2020
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Interpreter
ENS
Miami, Fl
02.2019 - 08.2019
- Proved successful working within tight deadlines and fast-paced atmosphere.
Real Estate Agent
Home Favor LLC
Miami, Florida
11.2019 - 02.2020
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
Sales Supervisor
Soluciones Aguilar
Managua, Managua
05.2017 - 04.2018
- Effectively coached team members to reach weekly and monthly sales goals.
Insurance Sales Agent
Allstate Insurance
Los Angeles, California
10.2017 - 03.2018
- Handled approximately 300 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
Customer Service Call Center Supervisor
One Link
Managua, Managua
03.2015 - 02.2017
- Assisted 14 agents to outreach customers in average of 24-48 hours by answering questions, responding to inquiries and handling telephone requests.
Customer Service Representative
Spi Global S.A
Managua, Managua
07.2015 - 11.2016
- Responded to customer requests for products, services and company information.
Customer Service Representative
Sitel, Nicaragua S.A
Managua, Managua
03.2012 - 11.2013
- Responded to customer requests for products, services and company information.
Customer Service Representative
Stream Global Services
06.2012 - 11.2013
- Responded to customer requests for products, services and company information.
Customer Service Representative
Sitel, Nicaragua S.A
Managua, Nic
01.2009 - 02.2011
- Responded to customer requests for products, services and company information.
Pool Attendant
Royal Caribbean Int
Miami, FL
01.2008
- Observed recreational users to detect safety concerns and prevent ongoing violations.
Dealer
Casino and Hotel Oasis
Bluefields, Nic
01.2007
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
Education
No Degree - Systems engineering
02.2003 - 11.2004
Bachelor Degree -
02.1999 - 11.2002
02.1996 - 11.1998
Skills
BasicComputer KnowledgeCustomer ServiceFluent EnglishInsuranceWindowsSalesSpanishSupervisor
Marketing
Lead prospecting
Digital marketing
Analytical skills
Troubleshooting
Rental management
MS Office
Credit programs
Verbal and written communication
Travel research
Itineraries
Marketing and advertising
Strong organizational skills
Computer skills
Flexible & Adaptable
Detail-oriented
Teamwork
Excellent work ethic
Certification
2001 Computer Course (Biccsa S.A) (Bluefields, NIC)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
Antony Yllescas (long time friend over 10 years)
Address: Saint Louis neighborhood, Armando Guido Building, 1 West, 1 ½ South.
Phone: +5058611 0636
Email: Antotnyyllesca@gmail.com
Alexter Hodgson (long time friend over 20 years)
Address: Bello Horizonte, road block South, 2 block South, 2 ½ East, ½ block South
Phone: +50584027445
Email: Owenh05@yahoo.com
Timeline
Sales Representative - The F.A.M.O.S Group
01.2020 - Current
Real Estate Agent - Home Favor LLC
11.2019 - 02.2020
Interpreter - ENS
02.2019 - 08.2019
Travel Agent, Sales - Best of Hawaii Tours & Activities, Travel Agency, HI
01.2018 - 10.2020
Insurance Sales Agent - Allstate Insurance
10.2017 - 03.2018
Sales Supervisor - Soluciones Aguilar
05.2017 - 04.2018
Customer Service Representative - Spi Global S.A
07.2015 - 11.2016
Customer Service Call Center Supervisor - One Link
03.2015 - 02.2017
Customer Service Representative - Stream Global Services
06.2012 - 11.2013
Customer Service Representative - Sitel, Nicaragua S.A
03.2012 - 11.2013
Customer Service Representative - Sitel, Nicaragua S.A
01.2009 - 02.2011
Pool Attendant - Royal Caribbean Int
01.2008
Dealer - Casino and Hotel Oasis
01.2007
National University Of Engineering (UNI) - No Degree, Systems engineering
02.2003 - 11.2004
National Institute Christopher Columbus - Bachelor
Degree,
02.1999 - 11.2002
Mother Of The Divine Shepherd School - ,
02.1996 - 11.1998