Simona Pondelova
Representative And Tour Guide
Hostie
Summary
Dynamic Tour Guide with a proven track record at Orange Travel, enhancing customer satisfaction through personalized experiences and expert tourism management. Skilled in guest relations and multilingual communication, consistently receiving high praise for creating memorable tours tailored to diverse client needs. Specializes in leveraging guest relations and language proficiency to exceed expectations.
Overview
5
5
years of professional experience
Work History
Representative and Tour Guide
Orange Travel
Greece, Heraklion, Greece
06.2019 - Current
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
Education
Master of Tourism - Tourism And Travel Management
Faculty of Central European Studies
Slovakia, Nitra 04.2001 -
Bachelor - Tourism And Travel Management
Faculty of Central European Studies
Slovakia, Nitra 04.2001 -
High School Diploma -
Business Academy
Slovakia, Zlaté Moravce 04.2001 -
Skills
Tourism Management
Proficient in [Language]
Guest Relations
Travel recommendations
Languages
Slovak
Native language
English
Upper intermediate
B2
Greek
Upper intermediate
B2
Timeline
Representative and Tour Guide
Orange Travel
06.2019 - Current
Master of Tourism - Tourism And Travel Management
Faculty of Central European Studies
04.2001 -
Bachelor - Tourism And Travel Management
Faculty of Central European Studies
04.2001 -
High School Diploma -
Business Academy
04.2001 -
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