Stefanie Patricia Wolters
Gifhorn
Summary
Accomplished professional with expertise in customer service and problem-solving, honed at The Walt Disney Company. Fluent in German, I excel in enhancing customer satisfaction and fostering positive interpersonal relationships. Proven track record in improving service efficiency, with a focus on innovative solutions and collaborative teamwork.
Overview
9
9
years of professional experience
Work History
Administration Employee
Samtgemeinde Hankensbüttel
07.2021 - Current
- Customer service at the city hall
- Issuing passports and ID
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Call Center Agent
TUI Coustomer Operations
03.2020 - 06.2021
- Travel Agency
- Guest service via phone and E-Mail or Chat (booking, cancellation and advise for new destination)
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Cultural Representative Program
The Walt Disney Company
10.2018 - 10.2019
- Guest service at the German Pavillion at Epcot
- Representing the german culture
- Selling german products and souvenirs
- Trainer for the new cast members
Management Assistant for Tourism and Leisure
Südheide Gifhorn GmbH
06.2016 - 09.2018
- Guest service via phone, E-Mail and personal
- Customized offers for group traveling, bicycle tours and more
- Develop of new offers for the next season
- Finding new service providers for new attractions of the destinations
- Arrangement of guided tours
- Leading the Facebook Account for the company
- Selling souvenirs
- Finding and booking accomodations for the guests
Education
Apprenticeship - Tourism And Leisure
BBS 14
Hanover, Germany06-2016
High School Diploma -
Haupt- Und Realschule Sassenburg
Sassenburg, Germany 06-2012
Skills
- German fluent
- Positive interpersonal skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time Management
Additional Information
I attended the trainer course, for training people during their apprenticeship, and took the examination for trainers at the IHK Lüneburg - Wolfsburg in the spring of 2021.
Languages
German
Bilingual or Proficient (C2)
Englisch
Upper intermediate (B2)
Timeline
Administration Employee
Samtgemeinde Hankensbüttel
07.2021 - Current
Call Center Agent
TUI Coustomer Operations
03.2020 - 06.2021
Cultural Representative Program
The Walt Disney Company
10.2018 - 10.2019
Management Assistant for Tourism and Leisure
Südheide Gifhorn GmbH
06.2016 - 09.2018
Apprenticeship - Tourism And Leisure
BBS 14
High School Diploma -
Haupt- Und Realschule Sassenburg
swimming, traveling, dancing, reading
Traveling the world and learning about new cultures
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