Microsoft Office
Benjamin Bajramovic
Bachelor Of Informatics
Hanover
Summary
Dynamic, versatile, results-oriented and detail-oriented IT professional with 5 years of experience in on-site customer service and vendor relationship management. Proven expertise in overseeing high-quality service delivery, ensuring impeccable customer satisfaction, and optimizing service performance. Skilled in working across functions to align service offerings with business goals and customer needs. Skilled in leading diverse teams, managing complex service delivery models, and implementing cost-effective solutions. Committed to maintaining excellent relationships with service providers while ensuring compliance with industry standards and customer expectations.
Overview
8
8
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Service Technician
Karau GmbH
11.2023 - Current
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Conduct inspections and diagnostic tests to ensure equipment functionality and safety compliance.
- Document all work performed, including repair details, diagnostics, and spare parts used.
- Ensure compliance with all safety regulations and company standards during service activities.
Electrical Technician
Bauer GmbH
05.2022 - 11.2023
- Installation and Maintenance of Electrical Systems
- Troubleshooting and Problem-Solving
- Reading and Interpreting Electrical Blueprints and Schematics
Computer & IT Manager
Webster
05.2018 - 02.2022
- Develop, implement, and manage IT strategies to align with organizational goals.
- Oversee the maintenance, upgrade, and installation of hardware, software, and networks.
- Manage IT budgets, optimize costs, and ensure efficient use of resources.
- Coordinate with other departments to identify and address technology needs.
- Monitor and analyze system performance, troubleshooting issues proactively.
IT Specialist
Township of Zenica
02.2017 - 03.2018
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Bachelor of Informatics -
University of Vitez
Travnik, Bosnia And Herzegovina 04.2001 -
High School Diploma -
Technical Highschool
Zenica, Bosnia And Herzegovina 04.2001 -
Skills
Technical support
Equipment troubleshooting
Project oversight
Diagnostic testing
Customer relationship management
Software configuration
Valid Driver's license
System installation
Software
HTML, CSS, Javascript, Python
Certification
Web Design, Zenica
Timeline
Service Technician
Karau GmbH
11.2023 - Current
Electrical Technician
Bauer GmbH
05.2022 - 11.2023
Computer & IT Manager
Webster
05.2018 - 02.2022
IT Specialist
Township of Zenica
02.2017 - 03.2018
Bachelor of Informatics -
University of Vitez
04.2001 -
High School Diploma -
Technical Highschool
04.2001 -
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