THAMER DOUZI
SFAX
Summary
Organized, hardworking, self motivated and resistant to stress, I have a long experience in Hospitality which allowed me to develop my capacities of customer service as well as team management. I have gained through the years skills in prioritizing, organization, decision making, time management and verbal/written communication skills.
Overview
9
9
years of professional experience
Work History
HOSPITALITY OPERATOR
Costa Cruises
12.2023 - Current
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
Receptionist
NOUR PALACE HOTEL
01.2019 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Car Dealer
Own Business
01.2016 - 12.2022
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Conducted thorough market research to stay current on industry trends and competitor offerings.
- Implemented effective negotiation strategies, securing favorable deals for both customers and the dealership.
- Organized successful promotional events that attracted new customers and increased awareness of the dealership''s offerings.
- Provided ongoing support to customers post-sale, addressing any concerns or issues promptly and professionally.
Education
DEGREE - Tourism And Hospitality
INSTITUTE OF TOURISM MONASTIR
TUNISIA04-2016
Bachelor of Science - Science
LYCEE HABIB MAAZOUN
TUNISIA06-2015
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Organization skills
- Time management
- Telephone skills
- Verbal and written communication
- Customer and client relations
- Scheduling
- Office administration
- Mail handling
- Microsoft office
Languages
Italian
Advanced (C1)
French
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
HOSPITALITY OPERATOR
Costa Cruises
12.2023 - Current
Receptionist
NOUR PALACE HOTEL
01.2019 - 11.2023
Car Dealer
Own Business
01.2016 - 12.2022
DEGREE - Tourism And Hospitality
INSTITUTE OF TOURISM MONASTIR
Bachelor of Science - Science
LYCEE HABIB MAAZOUN
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