Victor Largaespada
IT Specialist
Managua,Nic.
Summary
Skilled Technologist with experience remote or in site technical support, configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work History
IT Support Specialist
3Clics Spa.
Santiago, Chile
01.2020 - Current
- Devised solutions to operations issues related to Windows and Office, working closely via phone, email, live chat and web teleconference.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Managed high levels of call flow and responded to remote technical support needs.
IT Specialist
Breve Tech
Managua, Managua
02.2018 - 12.2020
- Executed various techniques, including Predictives and Correctives to maintain servers and systems, keeping networks fully operational during peak periods.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
IT Support Specialist
Learning Institute Of Texas - LIT
La Paz Centro, León
11.2019 - 06.2020
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Determined hardware and network system issues using effective troubleshooting techniques.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Education
Bachelor of Science - Systems Engineering
Universidad Nacional De Ingenieria
Managua, NI. 01.2017 - 12.2021
Associate of Science - IT Support Specialist
Google
Mountain View, CA. 08.2020 - 09.2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Hardware
Cyber Security
Troubleshooting
Networking
Software
Desktop support
Technical issues analysis
Application installations
Disaster Recovery
Staff education and training
Problem resolution
Operational improvement
Customer service expert
Technical Support
Timeline
Associate of Science - IT Support Specialist
Google
08.2020 - 09.2020
IT Support Specialist
3Clics Spa.
01.2020 - Current
IT Support Specialist
Learning Institute Of Texas - LIT
11.2019 - 06.2020
IT Specialist
Breve Tech
02.2018 - 12.2020
Bachelor of Science - Systems Engineering
Universidad Nacional De Ingenieria
01.2017 - 12.2021