Wyeth Axel Hooker Chevez

Seeking a customer service job that offers a vibrant workplace where I can use my solid customer service experience in search of new opportunities for professional growth and advancement.

• At my previous job, I am one of the top supervisors which gave me the chance to travel to Ocho Rios Jamaica as part of Ibex VIP CALA ( Top Performers trip) and I achieve this by creating a bond and engagement with agents, creating an environment where the CSRs can perform to the best of their abilities, providing them proper coachings, feedback and leading them always to success.

· Effective communication and good listening skills

· Provide a high level of product and leadership support to representative and customers.

· Developed effective relationships with representative, displayed courtesy and strong interpersonal skill with all representatives.

· High customers service standards

· Provide representatives with instant feedback and ideas on how to solve customers’ issue with professionalism.

· Adaptive Team Player

· Research issues on various computer system and databases to resolve complaints and answer inquiries.

· Understand how to overcome objections

· Creative problem solver