Z Vincurova
Nitra
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ledvance, S.r.o.
06.2016 - Current
- Managed customer service for Great Britain - order, claim, invoice processing.
- Managed customer material data database
- Resolved customer complaints
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Osram
03.2015 - 05.2016
- Manage customer service for Great Britain - order, claim and invoice processing.
- Resolved customer complaints
- Responded to customer requests for products, services, and company information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Entrepreneur
Self-employeed
11.2014 - 02.2015
- Translating project documentation related to construction work in agriculture
Assistant Project Manager
Graakjaer
04.2014 - 11.2014
- Translating project documentation related to construction work in agriculture
- Quotation management
- Generated weekly and monthly reports
- Coordinating tasks, monitoring progress, providing updates and maintaining project documentation.
Business English Teacher
Akademia Vzdelavania
06.2013 - 03.2014
- Developed tailored lesson plans for individual students' needs
- Managed classroom effectively, ensuring a safe and focused learning environment for all students.
Education
Mgr. - Media Management
Matej Bel University
Banská Bystrica, Slovakia06-2014
High School And Middle School Teaching
Matej Bel University
Banská Bystrica, Slovakia06-2014
Bc. - Media Management
Matej Bel University
Banská Bystrica, Slovakia06-2012
High School Diploma -
Secondary School of Trade And Services
Prievidza06-2009
Skills
- Clear communication
- Active listening
- Child development
- Montessori education
- Classroom management
- Relationship building
- Grammar instruction
- Motivating students
- Reading comprehension
- Teaching business english
- Customer service
- Goal setting
- Project monitoring
- Telephone skills
- Technical english
- Sales and marketing language
Certification
State Language Proficiency Examination in English Language - C1
German language certificate - B2
Additional Information
Driving Licence - Category B
Languages
English
Full Professional
German
Limited Working
Timeline
Customer Service Representative
Ledvance, S.r.o.
06.2016 - Current
Customer Service Representative
Osram
03.2015 - 05.2016
Entrepreneur
Self-employeed
11.2014 - 02.2015
Assistant Project Manager
Graakjaer
04.2014 - 11.2014
Business English Teacher
Akademia Vzdelavania
06.2013 - 03.2014
Mgr. - Media Management
Matej Bel University
High School And Middle School Teaching
Matej Bel University
Bc. - Media Management
Matej Bel University
High School Diploma -
Secondary School of Trade And Services
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