ZIAUDDIN REFAH

• Leading technical MEAL team
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Created job files for each project and maintained current data in each file.
• Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
• Analyzed project performance data to identify areas of improvement.
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.
• Leading hiring process for the project staff.

• Managing MEAL activities for different programs within country program
• Improved decision-making processes by providing timely, data-driven insights into program performance.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Designed surveys and other evaluation tools to collect meaningful, actionable data.
• Enhanced stakeholder engagement by facilitating participatory evaluation processes, incorporating diverse perspectives into program assessments.
• Fostered a culture of continuous improvement within the organization by championing the importance of data-driven decision making and evidence-based practice.
• Managed the collection, analysis, and presentation of data for various program assessments , monitoring and evaluations, ensuring accuracy and comprehensiveness in reporting results.
• Led team of 20 staff to collect, enter, clean and report the data using Kobo.

• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Identified plans and resources required to meet project goals and objectives.
• Met project deadlines without sacrificing build quality or workplace safety.
• Planned, designed, and scheduled phases for large projects.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

• Administrative Support (Admin, Procurement, Transport, Facilities and Finance)
• Oversee the daily management of the CRS Lal office and Daykundi offices support functions to ensure administrative systems and procedures are in compliance with accepted CRS standards
• Facilities, Transport, and Procurement:
• Leadership and Staff Development:
• Coordination with Program staff
• Security Management

To maintain a reliable and dynamic IT system, To maintain IT resources for CRS Chaghcharan, Lal and Daykundi Offices

• Monitored and analyzed system performance using advanced tools leading to continuous improvements in operational efficiencies.
• Managed wireless networks including setup, configuration and optimization resulting in consistent connectivity throughout facilities.
• Reduced IT-related issues for employees by providing timely technical support and troubleshooting solutions.
• Conducted comprehensive IT audits, identifying areas of improvement in infrastructure and processes.
• Collaborated with cross-functional teams to develop technology strategies aligning with overall business objectives.
• Determined best methods for IT to support key business objectives.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Liaised with other departments to minimize network interruptions and possible downtimes.

• Managed and maintained information system and troubleshoots of WVI at Ghor province, Supported WVI staff and visitors requesting assistance through Afgo helpdesk and in a timely manager, assisted in information system development of users and IS documentations, Ensured network services (LAN and WAN) are maintained and available, Ensured that all the staff knows and familiar with IS policy and procedures

• Monitored schedules to verify project completion on schedule and within approved cost limitations.
• Boosted overall efficiency in field operations by regularly evaluating processes, identifying bottlenecks, and implementing targeted improvements to streamline workflows.
• Fostered a culture of continuous learning and improvement within the field team by encouraging open dialogue, feedback exchanges, and peer-to-peer knowledge sharing.
• Increased donor satisfaction levels by providing timely and accurate information on project progress.
• Collaborated effectively with diverse groups of individuals during community outreach programs to achieve desired outcomes smoothly.

• Monitored literacy course and classes for ensuring the quality of program, Entered all the data into the database, data management, data cleaning and database maintenance
• Also, did the qualitative and quantitative data analyzation, ensuring government coordination, local community stakeholders relationship